Skills are assigned to agents to determine which queues they are eligible to receive tasks from.
The skills that an agent has can be viewed by clicking on their name from the Agents Page. Clicking on an agent's name will open the Agent Slideout. All of the skills that an Agent has are listed underneath Skills.
To add skills to an agent, click the Add Skills button and select the skill you'd like to add. To remove a skill, click on the red remove icon next to the skill. Once you're finished, click Save to save your changes.
To add or update the list of skills available in your account, email firstname.lastname@example.org.