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  1. Regal.io | Knowledge Hub
  2. Regal Features

Regal Features

Campaigns: Triggered Calls and Texts

  • What are Campaigns?
  • What are Phone Call Campaigns?
  • What are SMS Campaigns?

Journeys: Event-Driven, Cross-Channel Experiences

  • How to Trigger A Journey
  • How To Create A Scheduled Journey with Segments
  • How to See Which Journeys a Campaign is Used In
  • How to Stop an In Progress Journey
  • How to Monitor a Live Journey
  • Adding/Updating Users Through a Manual CSV Upload
  • See all 15 articles

Manage: Tasks, Agents, Phone Numbers, Settings

  • How to Manaully Reassign a Task to a Different Agent
  • Adding & Removing Agents from Regal
  • Billing & Invoicing Questions
  • How to Set Task Routing Rules
  • How to Add Branded Caller ID and Remove Carrier Spam Filtering on Outbound Calls
  • How to Allow Agents to See/Edit Certain Contact Attributes
  • See all 17 articles

Agents: Working Tasks

  • How To Set Up My Device to Use Regal
  • Agent Guide: The Agent Desktop
  • How to Track and Manage Contacts You Own
  • Error & Alert Messages
  • How to Hard Refresh?
  • Hardware and network requirements
  • See all 31 articles

Live Data & Reporting

  • Reporting Dashboards Overview
  • Integration Guides & API Docs
  • How to View Recent Activity

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