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  1. Regal.io | Knowledge Hub
  2. Regal Features

Regal Features

Campaigns: Triggered Calls and Texts

  • How to Set Up an SMS Blast
  • How to Set Up an Out-of-Office Autoresponder in Regal for Specific Agents
  • What are Campaigns?
  • What are Phone Call Campaigns?
  • What are SMS Campaigns?

Journeys: Event-Driven, Cross-Channel Experiences

  • Default Conversation Fields under Regal Voice Properties
  • How to Use Journey Tags
  • Creating an Advanced Calendly Call Scheduled Journey
  • Creating a Basic Calendly Call Scheduled Journey
  • How to Use Timestamp Functions in Journey Webhooks
  • How to Reference Data in Highly Nested or List-Heavy Payloads
  • See all 24 articles

Manage: Tasks, Agents, Phone Numbers, Settings

  • How To Create A Team
  • How To Barge Into A Live Call
  • How To Listen To A Live Call
  • How to Add and Edit Agents / Users to the Regal App
  • International Calling
  • Gryphon Check
  • See all 22 articles

Agents: Working Tasks

  • How To Set Up My Device to Use Regal
  • Agent Guide: The Agent Desktop
  • How to Add More Than One Phone Number or Email Address to a Contact
  • How to Work with Email
  • How to Subscribe to Regal.io's Status Updates
  • How to Track and Manage Contacts You Own
  • See all 34 articles

Conversation Intelligence

  • How to use call summaries?
  • How to create Conversation Trackers
  • How to review call recordings & transcripts

Live Data & Reporting

  • How to Find Call Recordings
  • How to Build A Custom Report
  • Reporting Dashboards Overview
  • Integration Guides & API Docs
  • How to View Recent Activity
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