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  1. Regal.io | Knowledge Hub
  2. Manage: Tasks, Agents, Phone Numbers, Settings

Manage: Tasks, Agents, Phone Numbers, Settings

  • How to Manaully Reassign a Task to a Different Agent
  • Adding & Removing Agents from Regal
  • Billing & Invoicing Questions
  • How to Set Task Routing Rules
  • How to Add Branded Caller ID and Remove Carrier Spam Filtering on Outbound Calls
  • How to Allow Agents to See/Edit Certain Contact Attributes
  • Campaign Efficiency: How to Add Pre-recorded Voicemail Recordings
  • How to Configure Task Auto-Complete
  • How to Configure Your Admin Settings
  • How to Add/Edit Dispositions, Tags, and Cancelation Reasons
  • How to Add Agent Skills
  • How to Add an Agent to a Specific Team
  • How to View and Manage Agent Productivity
  • How To View and Manage Task Queues
  • How to View and Manage Tasks
  • How to Add and Adjust IVR Options
  • How To Look Up a Contact

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