A hard refresh is a common troubleshooting step that clears your browser cache for a specific page, which forces it to load the most recent version of that page.
Note: Clicking the "Refresh" arrow on your browser address bar is not a hard refresh. Here's how you can clear your cache through a hard refresh on in Chrome:
- Logout of Regal.io
- Right-click anywhere on the login screen
- Select “Inspect” in the pop-up window
- Code window will appear
- Right click refresh button
- Click “Empty cache and hard reload”
- Log Back into Regal