hard refresh is a common troubleshooting step that clears your browser cache for a specific page, which forces it to load the most recent version of that page.


Note: Clicking the "Refresh" arrow on your browser address bar is not a hard refresh. Here's how you can clear your cache through a hard refresh on in Chrome:


  1. Logout of Regal.io
  2. Right-click anywhere on the login screen
  3. Select “Inspect” in the pop-up windowmceclip0.png
  4. Code window will appearmceclip1.png
  5. Right click refresh buttonmceclip3.png
  6. Click “Empty cache and hard reload”mceclip4.png
  7. Log Back into Regal