Journeys allow you to design personalized, cross-channel experiences for your customers based on their specific behaviors and attributes.

As a customer's actions change, the set of touch points they receive change as well. You can use journeys to engage customers throughout the customer lifecycle. For example:
  • Welcome journeys for new customers
  • Purchase funnel abandonment journeys
  • Retention journeys for at risk customers
  • Up-sell and cross-sell journeys to grow share of wallet
  • Winback journeys for lost customers

And more!


Journeys Page


📘 Send Activity

Send Activity lets you know how many contacts are currently in progress in a journey and how many have finished the journey.