Teams can help you organize agents and route tasks effectively by using them in Routing Rules. Managers can create teams through the Teams tab on the User Management settings page.

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When creating a Team, you can assign it a Name for reference and a description for you and other Regal managers to refer back to.

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Teams can be added to users when creating the user and from the Agents page. For more information, check out the article on How to Add an Agent to a Specific Team.