How to Add Branded Caller ID and Remove Carrier Spam Filtering on Outbound Calls

Regal integrates with the major cell carriers in the United States to allow you to display your brand name across 400 million mobile phones. You can view and brand your phone numbers from the Phone Numbers page in Regal.

Note: Please contact your Regal account team for questions about or help with branding, spam remediation or provisioning additional outbound numbers.

To brand and/or spam remediate your numbers:

Step 1

You first need to set up a business profile and go through an approval process to ensure you have correctly represented yourself. If you have already have an approved Business Profile you can proceed to step 2 below.

Before uploading your numbers, check that your business profile is accurate and up to date by visiting the Phone Numbers page > Business profile tab, and clicking Edit.



Step 2

Download the CSV template from the Branded Caller ID tab, or use this one for reference: bcid_template.csv

Add your phone numbers to the downloaded CSV and fill out the fields for each number.

  • 'Spam Remediation' and 'Branded Caller ID' values must be Yes/No (not TRUE/FALSE).
  • Reporting Group is optional: it's meant to be used if you wanted to group your phone numbers for reporting purposes; it won't be passed to carriers.

Step 3

Click Add or Update Numbers, and submit the CSV you filled out. Once submitted, you'll see the status marked as 'Submitted for Review' for each phone number. The status will update to Approved once the phone number has been approved by the carrier, and your branding will start to display.